Privacy Policy
Last updated: September 2026
Outbound Removals (ABN 98 859 900 370) (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website (outboundremovals.com.au) and to information you give us when you request a quote or book a job.
Information we collect
We only collect personal information that we need to respond to you and carry out our work. This may include:
- Your name, phone number and email address
- The suburb or address where the work is needed
- Details you choose to share about the job, including any photos you upload
- Any other information you include in a message to us
- General usage data when you browse this website, such as your browser type and the pages you visit, which may be collected through cookies or analytics tools
We collect this information directly from you when you submit our quote form, call, email or otherwise contact us.
How we use your information
We use your personal information to:
- Respond to your enquiry and prepare a quote
- Communicate with you about your booking
- Plan, schedule and carry out waste removal and gutter cleaning work
- Keep business records
- Improve this website and our services
- Comply with our legal and regulatory obligations
We will not use your personal information for any purpose unrelated to why it was collected without your consent.
Disclosure of information
We do not sell your personal information. We may share it in limited circumstances:
- With the form-handling and email service providers that deliver website enquiries to us
- With the provider that hosts this website
- With contractors or suppliers where it is necessary to quote for or carry out your job
- As required or permitted by Australian law
Some of these providers may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a way that is consistent with the Australian Privacy Principles.
Storage and security
We take reasonable administrative, technical and physical measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We keep personal information only for as long as we need it for the purposes described above, or as required by law, and then take reasonable steps to destroy or de-identify it.
Cookies
This website may use cookies and similar technologies to understand how the site is used and to improve your experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings at any time, although some parts of the website may not work as intended if you do.
Your rights
Under the Australian Privacy Principles you may:
- Ask for access to the personal information we hold about you
- Ask us to correct information that is inaccurate, incomplete or out of date
- Make a complaint if you believe we have mishandled your personal information
To do any of these things, contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Contact us
If you have a question about this policy or how we handle your personal information, please get in touch.